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SHIPPING, EXCHANGE, CANCELLATIONS & RETURNS
We know we can not always get it right, but what we can do is do our very best to make it right. If you are unsatisfied with any of your received products, we are more than happy to listen and to assist in any way we can. Our policies are designed for you to be able to order with complete confidence in our products and customer service.
// The New Gen Sports Group Team
SHIPPING & EXPECTED DELIVERY TIME
2-3 weeks delivery from the order date.
RETURN POLICY
We do not accept returns based on sizing, nor do we accept returns on customized teamwear products (including names, numbers, sponsors, club crests etc). If customized products are shipped to us without our approval, these items will not be refunded, exchanged or shipped back to the customer. We are not responsible for supplying the customer with applicable return labels or any shipping costs included in the return.
If a product has a sizing error, we will require a picture of the item, measured according to the size chart provided in the product description. We will then be gladly to provide a return if there has been a production error on your order.
We offer full cancellation refunds on orders made 48 hrs prior to reaching out to us. We are not liable to offer any refunds for notices made after the 48 hrs cancellation mark.
For any applicable return products, please ship to the following address (include your full name, address and your order number):
New Gen Sports Group LLC
950 Broken Sound Parkway NW #1107
33487 Boca Raton, FL
CANCELLATION POLICY
We offer full cancellation refunds on orders made 48 hrs prior to reaching out to us. We are not liable to offer any refunds for notices made after the 48 hrs cancellation mark.
EXCHANGE POLICY
We do not accept exchanges based on sizing, nor do we accept exchanges on customized teamwear products (including names, numbers, sponsors, club crests etc). If customized products are shipped to us without our approval, these items will not be refunded, exchanged or shipped back to the customer. We are not responsible for supplying the customer with applicable return labels or any shipping costs included in the return.
All store products are visualized via graphic design mock-ups. While trying our very best to match all physical products to the graphic design, there might be variations due to lightning, highlights, shades, and device settings. We do not accept returns based on these variations.
For any applicable exchange product(s), please ship to the following address (include your full name, address and your new order number):
New Gen Sports Group LLC
130 NW 70th Street #201
33487 Boca Raton, FL
WHEN WILL I RECEIVE MY REFUND/EXCHANGE?
Refunded product(s) will refunded and credited via the initial payment info made for the first order. Please allow at least 3-5 business days for the return and refund to be processed.
Exchanged product(s) will be exchanged and processed once the exchange product(s) has been received at the exchange location. Once shipped from the customer to us, please allow at least 2-3 weeks for the exchange to be delivered via our distribution center.